Covid-19 cancellations
We understand the extraordinary circumstances of the World Pandemic. Please be reassured that we will refund 100% of any reservations that need to be cancelled due to Government-imposed border restrictions or Government-imposed lock-downs. You do need to show evidence that an Australian Government-directed Covid travel restriction applies to you.
For cancellations due to other causes, our standard policy applies.
We recommend that travelers take out travel insurance.
Our standard cancellation policy applies when you are unable to travel or book in to our accommodation because:
- You are too ill to travel for any reason
- You were delayed for any reason
- You have tested positive to Covid infection
- You are a close contact of a person with covid infection, and you have been required to isolate
- You are in quarantine, or
- Any other reason.
**You may be asked to show proof of COVID vaccination status for certain our small group events.
See Tasmanian Travel Information for details of any current travel restrictions.
Our Standard Cancellation Policy
Our standard cancellation policy: If you cancel within ten days of your reservation, money paid is not refundable. This is a strict condition. Outside ten days an administration fee of 30% will be imposed.
Receive credit: discretionary
With regard to cancellations made within ten days of reservation – we may use our discretion to allow a guest to move their booking to another date, without penalty. However, the conditions pertaining to the original reservation remain should you cancel the amended reservation.
Minimum Reservation
At some times of year our minimum booking is two nights and over the Christmas holiday period our minimum booking period is three nights. Some of our package deals and discounts may also have a minimum stay requirement.
Booking Confirmations
All accommodation and pre-ordered extras must be paid fully paid for at the time of reservation by provision of EFT or credit card. (see our cancellation rules).
A Booking confirmation must be obtained . If a booking confirmation email is not received, the booking is not confirmed. So please check your email junk mail folders.
It is the responsibility of guests to review the booking confirmation email and advise Tin Dragon Trail Cottages if there are any errors or misunderstandings.
Credit card payment
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Tin Dragon Trail Cottages (Alpine Group PL) to charge the cost of their booking(s) and pre-ordered extras to that credit card.
EFT Payment: Confirmation
For guests paying by electronic funds transfer (EFT), reservation will only be confirmed upon receipt of funds by Tin Dragon Cottages. If a valid bank receipt is not received by email within four hours of a reservation, the reservation may be cancelled. After three days, if funds are not received, the reservation will be cancelled.
To avoid confusion, the registrant should reference their name, reservation number and name of the cottage they are booking.
House Rules
To maintain a good standard for our guests we require you to comply with certain conditions. We appreciate most guests will respect our property. However some guests have abused our hospitality. So we state the following conditions.
- All guests must sign our registration form and COVID declaration
- Guests must declare that they do not have COVID-like symptoms
- Guests must declare that they have not been requested to quarantine or self-isolate
- All cottages are non-smoking
- Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests (three-years or older). Furthermore refusal to pay for extra guests will result in immediate termination of rental.
- Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in additional charges or termination of rental.
- Damage, breakages, theft and loss are the guest’s responsibility during their stay. Guests might be required to pay for damage they have caused to Tin Dragon Cottage’s property.
- Guests should thoroughly wash up and dry their plates, cooking and eating utensils using hot water.
- Departure – the property should be left in a similar state to its condition on arrival. Please note that we retain the right to charge guest’s an additional $50 minimum cleaning fee should the cottage be left in an “unreasonable” condition.
- Check-out time is 10:00 by the latest. This allows our cleaner sufficient time to prepare the cottage for the next guests.
- Disturbance to neighbours, including excessive noise, is prohibited and may result in termination of rental.
- Pets are not allowed unless specific arrangements have been made in writing with Tin Dragon Cottages owner.
- Loss – the Tin Dragon Cottages owner takes no responsibility for the guest’s personal property.
Voucher purchase
Due to the uncertainty of future COVID-19 related restrictions and the new consumer laws relating to gift cards and vouchers, we no longer sell vouchers for our accommodation. Rarely, we may make an exception. The purchaser of the Voucher must agree to our Terms and Conditions and will be responsible for any non-conformances by guests.
Check-in & Check-out
Unless otherwise arranged guests must check-in after 2pm and no later than 4pm. Failure to notify the hosts of late arrival can be deemed to be cancellation by the guest. Check out is 10am at the latest. Late check-out can be requested and is at the discretion of your hosts.
Marketing
Guests may be contacted to provide feedback and may be notified of news and special deals. Guests can opt-out of marketing emails.
You can read our Privacy Policy here.
